Corporate Performance Management

Performance management (sometimes referred to as enterprise or corporate performance management), refers to the documented, measured and monitored processes and controls that are used to define and measure desired business goals across functions, departments and lines of business. The U.S. Navy has defined performance management as "the process of defining a mission and desired outcomes, setting performance standards, linking budget to performance, reporting results, and holding public officials accountable for results." Performance management in the context of business intelligence is typically addressed through role-sensitive dashboards and scorecards that utilize key performance indicators (KPIs) and desired performance targets. A critical and often neglected aspect of performance management is a mechanism to identify the root causes of failure to meet KPIs, organizational resources to address shortfalls and a documented remediation path.