in her Information Management Blog "The 4 Es of Social Media Strategy" contests that companies
are pretty vague about the drivers for the new "Social Media"initiative.Apart from the usual platitudes of “getting closer to employees, partners, and customers via lower-cost channels” it turns out very few business leaders can answer my question about the desired outcome of social media analytics.
In our experience, there needs to be at least one prevalent driver for social media.
She calls these the “4 Es of Social Media Strategy.”


