Showing posts with label Growth. Show all posts
Showing posts with label Growth. Show all posts

20101220

Do Skills Shortages Threaten Corporate Growth and Innovation?

Global Skills Shortages Threaten Corporate Growth and Innovation

by CFO Innovation Asia Staff


Αccording to a new survey released by Deloitte and Forbes Insights, “Talent Edge 2020,” the quest for talent in global and emerging markets is the leading concern among 41% of the corporate executives and talent managers surveyed, and a slightly more pressing concern for companies in Europe, the Middle East and Africa (48%) than their counterparts in the Americas or Asia-Pacific countries (35% and 41%, respectively).

The Survey, also reveals potential critical shortfalls in research and development (R&D) skills and executive leadership. Nearly three-quarters of executives surveyed (72%) anticipate either a severe or a moderate shortage in R&D talent, while more than half of those same executives (56%) stated they expect the same magnitude of shortage among executive leadership.


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20100810

The Path to Growth and Profit





The Service Profit Chain By James L. Heskett, W. Earl Sasser, Jr., & Leonard A. Schelsinger

These three Harvard Professors have written one of the most excellent books that links the bottom line to the human side of the business equation. Featured in the book are: British Airways, Marriott, Nordstrom, Ritz Carlton, Service Master, Southwest Airlines, Taco Bell and Wal-Mart, to name a few.

The core concept of the book is captured in figure 1, and described briefly below the figure.



  1. Customer loyalty is what leads to high levels of growth and profit.
  2. High levels of customer satisfaction lead to customer loyalty.
  3. Customer satisfaction results from the value of services delivered vs. what customers expected.
  4. Employee loyalty, effectiveness & satisfaction are the keys to service value.
Here are some key thoughts from the book that you will find interesting:

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