Successful organizations believe the organization's culture must be changed.
Organization change requires vision, tenacity and a long-term horizon.
Organization change requires commitment from top management.
Organization change requires extensive communication with all stakeholders. Employees must be empowered and educated so they can exploit their new power.
It is necessary to systematically measure progress and results.
Key elements of success.
Leadership
Culture change
Work force involvement
Communication and measurement
Education
Supportive Human Resource systems
A shared sense of urgency for change
Triggers for change.
Organizations on the brink of disaster that had engaged in change efforts consistently rated triggers higher than organizations not currently in dire circumstances.